Refund policy

If you're not completely satisfied with the quality of your diamond painting purchase, we offer a 100% money back guarantee. To redeem, please email us within 30 days of receiving your order at support@diamondcraftkits.com.

In your email, please include:

  • Your order number (you can find this in your order confirmation email)
  • Your name (or the name of the person who placed the order)
  • The email address you used to complete the order
  • Reason for return, with relevant photos if applicable

We pride ourselves on our excellent customer service, and so a member of our friendly team will reply to your message within 48 hours, Mon - Fri.

Premium Diamond Painting Subscriptions:
As the exclusive artwork included in our subscriptions is offered at a highly discounted rate, unfortunately we do not offer refunds for our 3 month plans.

We can offer a maximum of 50% refund for people subscribed to our 6 and 12 month plans, however 30 days of written notice must be given. Such refunds are not guaranteed and are not valid due to change of mind.

Please contact a member of our friendly team if you would like to organise or discuss a cancellation of your subscription with us.