How long does shipping take?
Once you have received an email confirming your order, products take 1-3 days to be created and then an additional average of 10-30 days to be delivered, however may take up to 40 days for some countries outside of major delivery networks. Deliveries within the USA take an average of 12 days to be delivered.
Please note that due to the COVID19 pandemic, postal systems worldwide are experiencing major delays and staffing shortages. We greatly appreciate your patience and wish there was more we could do. If you have not received your package after 40 days, please contact us using our contact form.
Why is my tracking information not updating?
When orders are in transit and moving between countries or states, tracking is often manually updated by different carriers, and so is sometimes just a bit slow. Please rest assured knowing that it is updated whenever possible. If you have any concerns, please don't hesitate to contact us.
What is included in each Diamond Painting Kit?
- Instruction sheet
- Diamonds, all separately packaged by DMC color
- Canvas that has the design chart printed on it
- Diamond applicator pen and attachments
- Adhesive wax
- Small tray
- Bundle of small zip-lock bags to store your diamonds in once drill packets have been opened
I ordered multiple items but have only received one in the mail:
Our accessories and tools are stored in a different location to our factory that creates our diamond painting kits. As a result, sometimes items may arrive separately, however please be patient with us as they are only ever a few days apart.
I am missing diamonds or part of my diamond painting kit:
Please contact us using our contact form, or email us directly at: firstname.lastname@example.org and we will send you free replacements as a priority via express mail. Replacements for missing drills will arrive within 48hrs for all orders within U.S.A.
What are 'AB' diamond drills?
Aurora Borealis (AB) drills are our premium diamonds that have a special iridescent coating that mimic the colors of the Northern Lights. They are included in all of our diamond painting kits and are used to accent the artwork, adding extra shimmer and shine to the overall finished masterpiece.
What does DMC mean?
Please check out our blog posts under the heading 'Tips & Tricks' to learn all about DMC color codes and to view a free printable copy of the DMC color chart.
Why didn’t I receive my confirmation email after making a purchase?
You may have entered the incorrect email address during the checkout process. Please email us using our contact form for assistance. Be sure to also check your junk mail/spam folder to ensure that our email hasn’t hasn't filtered into there.
What happens if I need to change or cancel my order?
If you would like to either change or cancel your order, please contact us via our contact form within 24 hours of placing your order. As our warehouse endeavors to fulfil shipment orders as quickly as possible, if you contact us outside of this time-frame, we may unfortunately be unable to make any changes. However, please note that our ability to make changes or cancel an order once it has been placed is not guaranteed.
How can I return my product or get a refund?
Please see our Refund Policy.
Does each kit come with a frame?
No. A frame must be bought separately.
Are diamond painting kits designed for young children?
No, our products are typically designed for adults. There are many small parts, including the ‘diamonds’ that are a choking hazard and our tweezers are sharp. Parental supervision is always recommended.
What is the difference between the square and round diamonds?
The choice to work with either square or round diamonds is completely up to your discretion and personal preference.
Round diamonds are sometimes preferred by beginners because don't have any edges that need to line up on the canvas and so are easier and quicker to pick up and stick down. A canvas covered in round diamonds is also a bit more forgiving if you have accidentally stuck one slightly off center, because there will already be very tiny gaps in between each diamond, due to the nature of the shape and the way circles line up next to one another.
Square Diamonds require more time and precision when lining up all the square edges, so as to avoid any awkward gaps in the painting. However if you have the patience, square diamonds create a 'fuller' and more detailed image because the squares all fit perfectly next to one another and do not leave any gaps of color across the picture.
How long does each painting take to finish?
This depends on the size of the canvas you choose as well as the speed at which you apply the diamonds onto the painting. Smaller kits usually take anywhere between 6-10 hours to complete and are larger kits may take up to 20 hours or many more.
I have another issue that is not mentioned above, how do I contact Diamond Craft?
To reach a member of our friendly team, please use our contact form. Alternatively, you can email us directly at: email@example.com