Shipping policy

We currently offer FREE SHIPPING WORLDWIDE, with tracking for all orders in countries within our servicing network.

Once you have received an email confirming your order, our diamond painting kits take 2-5 days to be created and then an additional average of 12-30 days to be delivered. For those living in countries outside of major delivery networks, deliveries may take up to 40 days to arrive.

For us to be able to provide our customers with painting kits at an affordable price, we ship the majority of our products directly from our manufacturing facilities in China. Any delays that may occur at postal service offices, customs offices or due to national holidays and natural disasters are unfortunately completely out of our control. If you still have not received your item 40 days after placing your order, please contact us via our contact form. We endeavour to respond to all emails within 48 hours, Mon-Fri.

Customers are responsible for all customs duties and taxes upon arrival. (This only applies to some countries.)

Please Note: The COVID-19  pandemic has caused significant delays within the postal system in most countries, and so you may experience additional postal delays of 1-2 weeks. This is unfortunately completely out of our control, however we apologise and appreciate your patience.

TRACK MY PARCEL:
Once your order has been shipped, we will notify you via email and provide you with a unique tracking code. To track your parcel, please visit our Tracking page.

WHY IS MY TRACKING INFO NOT UPDATING?
When orders are in transit and moving between countries or states, tracking is often manually updated by different carriers, and so is sometimes just a bit slow. Please rest assured knowing that it is updated whenever possible. If you hav any concerns, please don't hesitate to contact us.